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Stakeholder engagement initiatives

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CERTAIN STAKEHOLDER ENGAGEMENT INITIATIVES IN 2011
1
Who
A2A Group

Stakeholder involved
Customers, Municipal Administrators, Employees 

Tool deployed
On-line questionnaire

Subject
Bilancio di Sostenibilità
A2A published an online questionnaire addressed to its main interlocutors to sound out their opinion on the 2010 Sustainability Report in connection with:
  • the document’s usefulness and clarity

  • the extent to which the contents are interesting and complete

  • the desire for action/involvement in the Group’s activities.

Replies were obtained from 536 people; 93% of those replying were customers of A2A Energia.
SURVEY PERIOD: September - October 2011
AREA SURVEYED: the whole of the territory
STAKEHOLDERS INVOLVED: the invitation to reply to the questionnaire was sent by direct mailing to:
  • employees

  • a sample of A2A Energia customers

  • representatives of the institutions of the areas where A2A operates.

CONCLUSIONS: the subjects in the Sustainability Report which aroused the most interest in stakeholders were those regarding environmental responsibility. Only 11% of those replying noted a lack of significant issues in the Report. Ninety six per cent believed it is useful for understanding the Group and its policies and 93% appreciated the clarity of the language.
Regarding A2A’s commitment to sustainability, 75% of those replying noted the management of resources and of environmental effects as one of the Group’s strengths, and in particular the use of renewable sources and eco-sustainable technologies. The following were noted among the areas for improvement: the commitment to renewables, a reduction in polluting emissions and a decrease in costs for customers.
Sixty nine per cent of users would be prepared to be involved in A2A’s activities, in particular on matters regarding the environment, customers and the communities.
2
Who
A2A Group

Stakeholder involved
A2A employees

Tool deployed
Questionnaire

Subject
Group intranet and totems situated at operational locations for access
In 2010 A2A installed 24 totems at the main operating locations to enable employees not having a company personal computer to access the intranet. An internal communications campaign was launched to make this tool better known and encourage its use. Information material was distributed to employees and a series of interviews were held. Questionnaires were made available online to be able to collect the opinions of people who normally access the intranet using a company personal computer.
SURVEY PERIOD: January - July 2011.
AREA SURVEYED: locations of the A2A Group throughout the territory
STAKEHOLDERS INVOLVED: employees with a work-station having a personal computer (374) and employees not having a personal computer (787).
SUBJECT AREAS CONSIDERED: use of the totems, ease of using the tool, appreciation of the current contents of the intranet and proposals for enhancement.
CONCLUSIONS: almost all of those interviewed (90%) stated that they had used the totems, expressing on average a good appreciation of the initiative itself (3.4 on a scale of 1 to 5) and of the ease of using the tool (3.2). As far as the intranet contents are concerned, the areas of greatest interest for employees are as follows: press cuttings, the notice board of organisational information, job posting and the telephone directory. The following were noted among new functionalities to be added to the intranet: interactive geographical maps and a notice board for personal announcements.
CERTAIN STAKEHOLDER ENGAGEMENT INITIATIVES IN 2011
3
Who
A2A Group

Stakeholder involved
A2A employees working in Lombardy

Tool deployed
Questionnaire

Subject
Family-work reconciliation
The Region of Lombardy engaged ALTIS – High School of Business and Companies of the Catholic University of Milan – to carry out research on the reconciliation needs of male and female workers in Lombardy: the project forms part of the programme to implement the agreement entered into by the government, the regional administration and other local authorities to encourage the reconciliation of personal time and time at work. This research involved: a sample of 1,050 Lombardy workers; the employees of five medium-large businesses in different sectors; a sample of professional businessmen and women.
A2A was one of the businesses involved.
SURVEY PERIOD: July 2011
AREA SURVEYED: Lombardy
STAKEHOLDERS INVOLVED: 725 employees of A2A replied having their workplace in Lombardy (total employees 8,459).
SUBJECT AREAS CONSIDERED: working conditions; family conditions; the need for family-work reconciliation; obstacles to reconciliation; the use of services for reconciliation in A2A and those desired.
CONCLUSIONS: White-collar workers (73%) prevailed among those who replied, while 15% were blue-collar workers, 10% middle management and 2% executives. The majority were men (63%), although in percentage terms more women replied (20% against 6% for men). The age bands between 35 and 54 prevailed. Income conditions were considered satisfactory on average, with a few difficulties stated by slightly more than half of the sample. Eighty nine per cent of those replying have a full-time contract. Approximately 60% of women living in a partnership with men expressed part-time work as the ideal condition, with the partner working full time. Over a third of those questioned have a spouse/partner and 60% have children with an average age of 14, with the majority wishing to have more children but not having done so for economic reasons. The majority of family duties fall on the person being questioned, although the most sensitive activities are carried out as a couple. Women above all (90%) consider the overall weight of working and family duties to be quite or very burdensome. Support is mainly given to the family by parents and in-laws. Reconciliation needs are considered to be important by almost the whole sample. A large majority would like a balancing of the time dedicated to work and the family, with greater weight being given to the time dedicated to the family. Among the obstacles to this balancing, three critical matters emerged: wages and salaries, travel time between home and work and the high number of weekly working hours. Reconciliation measures that can be used are: flexibility of working hours, an hour bank, leave of absence and temporary reductions in working hours, services to make the home-work journey easier, services for looking after babies and children and the financial support of the company or others. The following prevail amongst the things required the most compared to what is already available: services to make the home-work journey easier and financial measures to support looking after elderly and non self-sufficient family members.
4
Who
Aprica

Stakeholder involved
Residents of Brescia

Tool deployed
Focus groups and questionnaires

Subject
Differentiated collection
To ascertain the extent to which residents like the innovative system of non-differentiated waste collection tested in certain municipalities in the province of Brescia (see captions on page 126), Aprica commissioned a survey with 3 focus groups and 300 interviews (of which 250 with people of Italian nationality and 50 with people not of Italian nationality).
SURVEY PERIOD: September - December 2011.
AREA SURVEYED: Brescia
STAKEHOLDERS INVOLVED: Residents of Brescia
SUBJECT AREAS CONSIDERED: habits regarding disposing of waste; potential/latent needs; expectations of improvement for the collection system; impact of the new collection system having top-opening bins, relative advantages and disadvantages, perceived benefits and likelihood of joining.
CONCLUSIONS: The results provided items of interest for improving the present system, but also several recommendations to be taken into consideration should the municipal administration intend to propose different solutions to residents.