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Marketing of gas and electricity

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NUMBER OF SUPPLY POINTS FOR THE ELECTRICITY SERVICE

A2A Energia + Aspem Energia + Camuna Energia
Type of supply 2009 2010 2011
SMEs 857,229 833,931 828,419
PMI 146,216 148,514 142,108
Large customers 24,922 27,212 26,888
Condominiums 23,852 26,789 26,184
Total other uses
194,990 202,515 195,180
Total 1,052,219 1,036,446 1,023,599
NUMBER OF SUPPLY POINTS FOR THE GAS SERVICE

A2A Energia + Aspem Energia
Type of supply 2009 2010 2011
Domestic 1,152,470 1,138,238 1,116,741
SMEs 66,202 63,785 61,102
Large customers 7,114 7,297 6,983
Condominiums 10,302 10,722 10,742
Total other uses
83,618 81,804 78,827
Total 1,236,088 1,220,042 1,195,568
ELECTRICITY SUPPLY CONTRACTS BY TYPE OF MARKET
Type of market 2011
Protected market
907,047
Free market 116,552
Total 1,023,599
GAS SUPPLY CONTRACTS BY TYPE OF MARKET
Type of market 2011
Protected market
1,130,551
Free market 65,017
Total 1,195,568
TRANSACTIONS CARRIED OUT ONLINE

Electricity bill activations* Number of self-readings
2011Number of activations at December 31, 2011 Number of activations at December 31, 2010 Annual
% increase
Number of online self-readings Total
self-readings
% of total
self-readings
Total 121,000 88,000 37.50% 121,128 339,542 35.67%
* Aspem Energia does not have this service
PEOPLE AT THE DESKS*
  2011
Total number of customers served at the desks
324,325
Average waiting time** 13' 42''
* The figures for the Milan desk include the cash service ** Refers to the Milan, Brescia and Bergamo desks
THE TECHNICAL QUALITY OF THE ELECTRICITY PRODUCTION PROCESS

Average availability factor (%)
Type of energy source 2009 2010 2011
Traditional coal 94 86 85
Traditional heavy fuel oil 91 84 48
Natural gas combined cycle 77 80 76
Hydroelectric - flowing 65 76 84
Hydroelectric - dams 87 86 82
Hydroelectric - reservoirs 69 79 69